我需要什麼文件才能租車 What documents do I need to rent a vehicle?
請提供有效駕照、身分證或護照影本,與一張有效信用卡用於押金預授權。Valid driver’s license, ID or passport copy, and a credit card for deposit pre-authorization are required.
最短與最長的租期是多少
最短租期為一天(24 小時),最長可達 30 天以上,長租享有折扣優惠。All vans come with beds, basic cooking gear, power outlets & USB charging. Some models have AC, showers, and solar panels
我可以帶寵物上車嗎? Can I bring pets into the vehicle?
部分車型友善寵物,請提前告知我們;將酌收清潔費。Some models are pet-friendly. Please notify us in advance; an additional cleaning fee applies.
租金是否包含保險? Is insurance included in the rental fee?
是的,基本保險已包含在租金中,車輛已投保基本強制險與第三責任險,若需額外保障可選購自付額減免保險;事故發生時,租車人需立即通知公司與警方。 建議額外保險保障 為降低您的風險負擔,強烈建議租車人可自行投保「租車專用保險」(如樂奇保等專業租車保險),承保範圍包含車體損失、第三人責任及意外事故等。若有投保此類保險,發生事故時可優先使用您的保險理賠,減少自付費用負擔。 相關保險資訊可參考:https://www.luckybo.com/car/ 。Yes, basic insurance is included. You may also purchase full coverage for more protection.
我可以提前還車嗎? Can I return my car early?
可以,我們提供彈性還車時間。請提前 24 小時通知我們,以便安排。Yes, we offer flexible return times. Please notify us at least 24 hours in advance so we can make arrangements.
如果車子拋錨或發生事故,我該怎麼辦? What should I do if there is a breakdown or accident?
請立即聯繫我們的客服,我們將提供道路救援並協助您處理後續事宜。 Please contact our customer support immediately. We will arrange roadside assistance and help with further steps.
如何取消或更改預訂 How do I cancel or change a reservation?
If you’ve downloaded our App, go to “My Bookings” to cancel or make changes.
Please notify us at least 48 hours in advance. A fee may apply for late changes.
歸還車時需要加滿油嗎? Do I need to refill the fuel before returning the van?
是的,請您在歸還車前將油箱加滿,與取車時的油量相同。 若未加滿,我們將代為加油並酌收燃油費用與服務費,感謝您的配合 Yes, please make sure to refill the fuel tank before returning the camper van, matching the level at the time of pickup. If the tank is not full, we will refill it for you and charge the fuel cost along with a service fee. Thank you for your understanding.